1. Choose category from the left menu
2. Pick your desire items (you can pick several, the system will automatically save what you have chosen)
3. Click "My Shopping Cart" on the left to checkout
4. Fill-in the "Shipping and Billing Details" (Please provide valid email address, receipent's full name and shipping address so we can contact you! Thanks!)
5. Transaction Completed!
6. Wait for our confirmation email:)!

 

Most of our products are available in regular 70cm, 1/3, 1/4 and 1/6 sizes.

Aside from the above mentioned regular sizes, some of our items also provide tailormade option.(specified in the item page)

Therefore after making an order please inform us about the measurement, brand and model of your doll if you prefer the item to be tailormade to your choices. Please leave a message at Guestbook or you can also email to info@mydollwardrobe.com.

Items that are not specified "can be tailormade" should only have the size(s) available as stated.

Some of our items are tailormade(especially outfits) therefore may require longer time to be finished and thus be delivered.

This is to ensure better quality and the item will be best fit on your dolls! (o^-^

Usually for tailormade outfit(qty : 1), it can take at least 5 days to be made after order is confirmed. For more quantity, it would take longer time.

Therefore please be patient and we will update you with any news in the process.

Sorry for any inconvenience caused!!(o>"<

Temproraily we use EMS to handle our shipping orders. It reaches worldwide and you will know the shipping charges for your items on the checkout page. If you prefer other shipping companies or methods, please contact us through Guestbook or email to info@mydollwardrobe.com.

But in this case the delivery cost and time can vary.

Normally, EMS takes 7-15 business days to deliver the parcels.

Once the items are delivered to EMS, all the responsibilities goto them and we cannot control any delays or accidents during the delivery. But we will still try our best to assist you in getting the latest information. You can also goto http://www.ems.com.cn/english.html and fill-in your order's tracking number for shipping information.

Providing a complete, accurate address and full recipent's name can help to proceed with a more on-time delivery and prevent your items from getting lost.

Shipping Zone	Destination	Shipping Charges per Order(US$)
Zone 1	Hong Kong, Macau, Taiwan	12.00
Zone 2	Japan, Mongolia, South Korea	14.00
Zone 3	Cambodia, Indonesia, Malaysia, Philippines, Singapore,Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam	16.00
Zone 4	Australia, New Zealand, Papua New Guinea	18.00
Zone 5	Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, U.K.	24.00
Zone 6	Canada, U.S.A	20.00
Zone 7	Bangladesh, India, Laos, Nepal, Pakistan, Sri Lanka, Turkey	27.00
Zone 8	Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru	28.00
Zone 9	Bahrain, Botswana, Burkina Faso, Chad, Congo (Kin), Congo (Brazzaville), Cyprus, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Greenland Island, Guinea, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Oman Qata,r Rwanda, Senegal, Syria, Tunisia, U.A.E, Uganda	38.00
Zone 10	Bela Rus, Cayman Islands, Croatia, Czech, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Russia, Slovakia, Ukraine	40.00

If your country is not listed here, please ask through Guestbook or email to info@mydollwardrobe.com for quotation.

The calculation here displays shipping charges only. For customs duty or any other charges is the buyer's responsibility.

If the items you received is damaged or not the one you have ordered, you can return to us and claim for a refund.

There are criteria to be followed in order to get a 100% full refund:

• For damaged items, try to preserve the original status of the package when return to us.
• For wrongly delivered items, we cannot offer full refund for opened items.
• Please contact us immediately through email once you discovered any damages and wrong delivery. We do not offer refund to reports later than 3 days after arrival of the item(based on EMS's tracking arrival time).

Please be informed that buyers have to be responsible for the return shipping charges.